Arista Gems | FAQ's

 

HOW DO I PLACE AN ORDER ON aristagems.com?

Ordering on aristagems.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING CART" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. 

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. 

IS IT SAFE TO ORDER ON aristagems.com

Yes, it is safe to order on aristagems.com. We use industry-standard encryption technologies when transferring and receiving customer data exchange with our site server. When you enter our site take a look at the top left corner our web address you will see the word "SECURE" and a lock beside it, we want you to feel completely safe and secure when buying from us.

Is shipping free?

Yes All orders are free until Feb.15, 2019

Do you ship internationally?

We are happy to serve shoppers from all over the world. Duties and taxes are the responsibility of the buyer. Please contact us for more information.

How do I track my order once it has been shipped?

An email notification with a tracking details will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking link displayed in the email, or check the My Account section on the website. On the bottom left corner of our site you will also see a  link "Track Order" click this link enter your information...that's it.

Are the prices on aristagems.com flexible?

Although our listed price is final, you are still getting an amazing deal. At Arista Gems, we always offer the best value by providing the lowest possible price.

What are my payment options?

You've got a lot of choices. We accept Visa, MasterCard, Discover or American Express card and Apple Pay as well as 'Paypal Express.

Do you charge sales tax?

We charge sales tax for Canadian orders

How long will I have to wait for a refund?

You should receive your refund within two to three weeks, which takes into account the time required to ship the item back to us, inspection and processing of your return at our facility, and processing of your refund by your credit card company. For more detailed information, please see our Refund Policy.

How long does it take to ship my order?

In-stock items are generally shipped out within 24 to 48 hours. Wholesale orders may take longer to process. Please read Shipping Info for more information about the estimated times it take to receive your order.

What is your coupon policy?

It's pretty simple. We honor one coupon per customer. Coupons are not valid with any other offers and aren't available for use on clearance or sale item.

What are my payment options?

You've got a lot of choices. We accept Visa, MasterCard, Discover or American Express card as well as PayPal

How do I know when aristagems.com is having a sale?

We have a sales and contests on a regular basis that we offer to our customers and new members, to be sure you don't miss out on these offerings create an account and sign up to our news letter and we will notify you when it's time to save and win free stuff.

JEWELRY CARE

What's the best way to care for and clean my jewelry?

What's worse than a dull diamond? Nothing! Here are some tips on how to keep your diamond sparkly and brilliant.

Don't wear your jewelry while doing housework, yard work or any other kind of rough work. Even though our jewelry is extremely durable, a hard blow could chip it. Also, always keep your jewelry away from chlorine bleach.

The best way to clean your jewelry  is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.

What's the best way to care for and clean gold jewelry?

Follow these guidelines to keep your gold jewelry looking brand spanking new – and so fine.

Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

 

PRIVACY QUESTIONS:

What information does aristagems.com gather about me?

Luckily you don't have to tell us your age, height or natural hair color. But when you do make a purchase on our site, you need to provide us the following information:

Name

E-mail address

Billing and shipping address

Telephone number

Type of credit card you are using

Credit card number and expiration date, or other form of payment.

But don't worry, the information you provide us stays with us (like what happens in Vegas stays in Vegas) and remains confidential. We keep it all to ourselves and won't ever share or sell it to another company. 

Does Arista Gems share the information it gathers with others?

We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address, phone number, and order information to our shipping carrier. We also supply your name, billing address, and credit card information to the credit card processor who bills your account. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.

How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletter right on the home page. Look for the sign up box at the bottom of the site and enter your email address. If you want to unsubscribe from any of our email lists, simply use the Unsubscribe link on the newsletter in the email itself.

Arista Gems | FAQ's

 

HOW DO I PLACE AN ORDER ON aristagems.com?

Ordering on aristagems.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO SHOPPING CART" button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order. 

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. 

IS IT SAFE TO ORDER ON aristagems.com

Yes, it is safe to order on aristagems.com. We use industry-standard encryption technologies when transferring and receiving customer data exchange with our site server. When you enter our site take a look at the top left corner our web address you will see the word "SECURE" and a lock beside it, we want you to feel completely safe and secure when buying from us.

Is shipping free?

Yes All orders are free until Feb.15, 2019

Do you ship internationally?

We are happy to serve shoppers from all over the world. Duties and taxes are the responsibility of the buyer. Please contact us for more information.

How do I track my order once it has been shipped?

An email notification with a tracking details will be sent to you once we ship your order. To check on the status of your shipment, click on the tracking link displayed in the email, or check the My Account section on the website. On the bottom left corner of our site you will also see a  link "Track Order" click this link enter your information...that's it.

Are the prices on aristagems.com flexible?

Although our listed price is final, you are still getting an amazing deal. At Arista Gems, we always offer the best value by providing the lowest possible price.

What are my payment options?

You've got a lot of choices. We accept Visa, MasterCard, Discover or American Express card and Apple Pay as well as 'Paypal Express.

Do you charge sales tax?

We charge sales tax for Canadian orders

How long will I have to wait for a refund?

You should receive your refund within two to three weeks, which takes into account the time required to ship the item back to us, inspection and processing of your return at our facility, and processing of your refund by your credit card company. For more detailed information, please see our Refund Policy.

How long does it take to ship my order?

In-stock items are generally shipped out within 24 to 48 hours. Wholesale orders may take longer to process. Please read Shipping Info for more information about the estimated times it take to receive your order.

What is your coupon policy?

It's pretty simple. We honor one coupon per customer. Coupons are not valid with any other offers and aren't available for use on clearance or sale item.

What are my payment options?

You've got a lot of choices. We accept Visa, MasterCard, Discover or American Express card as well as PayPal

How do I know when aristagems.com is having a sale?

We have a sales and contests on a regular basis that we offer to our customers and new members, to be sure you don't miss out on these offerings create an account and sign up to our news letter and we will notify you when it's time to save and win free stuff.

JEWELRY CARE

What's the best way to care for and clean my jewelry?

What's worse than a dull diamond? Nothing! Here are some tips on how to keep your diamond sparkly and brilliant.

Don't wear your jewelry while doing housework, yard work or any other kind of rough work. Even though our jewelry is extremely durable, a hard blow could chip it. Also, always keep your jewelry away from chlorine bleach.

The best way to clean your jewelry  is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.

What's the best way to care for and clean gold jewelry?

Follow these guidelines to keep your gold jewelry looking brand spanking new – and so fine.

Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

 

PRIVACY QUESTIONS:

What information does aristagems.com gather about me?

Luckily you don't have to tell us your age, height or natural hair color. But when you do make a purchase on our site, you need to provide us the following information:

Name

E-mail address

Billing and shipping address

Telephone number

Type of credit card you are using

Credit card number and expiration date, or other form of payment.

But don't worry, the information you provide us stays with us (like what happens in Vegas stays in Vegas) and remains confidential. We keep it all to ourselves and won't ever share or sell it to another company. 

Does Arista Gems share the information it gathers with others?

We don't provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, we give your name, shipping address, phone number, and order information to our shipping carrier. We also supply your name, billing address, and credit card information to the credit card processor who bills your account. We maintain strict guidelines requiring all third parties to keep any shared personal information confidential.

How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletter right on the home page. Look for the sign up box at the bottom of the site and enter your email address. If you want to unsubscribe from any of our email lists, simply use the Unsubscribe link on the newsletter in the email itself.